SALES & EVENTS DEPARTMENT

1. - choose - excellent good average below average bad Not applicable How would you judge the handling of your inquiry (telephone, e-mail correspondence)?
2. - choose - excellent good average below average bad Not applicable Were the offers and contracts you were sent complete and up to your expectations?
3. - choose - excellent good average below average bad Not applicable How was your group looked after during the event?

TRAVELLING TO ST. MORITZ & ARRIVAL AT BADRUTT’S PALACE HOTEL

1. - choose - excellent good average below average bad Not applicable How would you rate the ease of travelling to St. Moritz?
2. - choose - excellent good average below average bad Not applicable How quick and efficient was your group’s arrival process (check-in, bag-pull)?

GUEST ROOMS

1. - choose - excellent good average below average bad Not applicable How would you judge the general impression of our guest rooms?
2. - choose - excellent good average below average bad Not applicable How would you judge our guest room amenities?
3. - choose - excellent good average below average bad Not applicable How would you rate the technology in our guest rooms?

MEETING FACILITIES

1. - choose - excellent good average below average bad Not applicable What is your rating of your meeting room’s set-up?
2. - choose - excellent good average below average bad Not applicable What was your impression of the technical equipment?
3. - choose - excellent good average below average bad Not applicable Overall impression of meeting rooms/facilities

FOOD AND BEVERAGE SERVICES

1. Please evaluate the quality of food and service in relation to your meeting and/or function:

   Restaurants in-house	Quality of food	- choose - excellent good average below average bad Not applicable
   	Presentation of food	- choose - excellent good average below average bad Not applicable
   	Quality of service	- choose - excellent good average below average bad Not applicable
   Chesa Veglia	Quality of food	- choose - excellent good average below average bad Not applicable
   	Presentation of food	- choose - excellent good average below average bad Not applicable
   	Quality of Service	- choose - excellent good average below average bad Not applicable
   Tea & coffee breaks	Quality of food & beverages	- choose - excellent good average below average bad Not applicable
   	Presentation of food & beverages	- choose - excellent good average below average bad Not applicable
   	Quality of Service	- choose - excellent good average below average bad Not applicable

2. Please suggest any ways in which we can improve our food and beverage service:

PALACE WELLNESS & LEISURE ACTIVITIES

1. - choose - excellent good average below average bad Not applicable How would you rate your impression of our Palace Wellness?
2. - choose - excellent good average below average bad Not applicable Please rate the facilities of our Palace Wellness.
3. - choose - excellent good average below average bad Not applicable Please rate the treatments bookable in our Palace Wellness.
4. - choose - excellent good average below average bad Not applicable Please rate the overall service you received at the Palace Wellness.
5. - choose - excellent good average below average bad Not applicable How do you judge the overall offer of leisure activities at the Badrutt’s Palace Hotel?

SERVICE & FRIENDLINESS AT THE BADRUTT’S PALACE HOTEL

1. - choose - excellent good average below average bad Not applicable How would you judge the friendliness of our employees?
2. - choose - excellent good average below average bad Not applicable How would you rate the helpfulness of our employees?

SERVICE PROVIDED BY OUR PARTNERS (e.g. DMCs, transfers, etc)

1. - choose - excellent good average below average bad Not applicable If applicable, please rate the service provided by our partners

OVERALL RATING

1. - choose - excellent good average below average bad Not applicable How would you rate the overall product and level of services you received?
2. - choose - Summer Winter Will you be rather using the Badrutt’s Palace Hotel for summer or winter events?
3. - choose - excellent good average below average bad Not applicable What is the likelihood that you will propose the Badrutt’s Palace Hotel to other clients/colleagues?

GENERAL COMMENTS OR SUGGESTIONS

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