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PALACE NEWS

Best of spring in the snow!

Experience the last perfect days of winter on top of the world,...

Chocolate on Top of the World

Exclusive chocolate classes at the famous Badrutt's Palace Hotel

SPECIAL OFFERS & PACKAGES

Please find here our special offers and packages for winter sea...

ONLINE RESERVATION

Groups Evaluation Form

Thank you for having chosen the Badrutt’s Palace Hotel for your recent stay.
We hope that your experience was up to your expectations.

May we ask to take a few moments to complete this post-event evaluation form?
The grade "1" represents the best grade and "6" the worst.
Your comments about this event will assist us in our quest to continually improve and better serve you and your clients. We welcome your honest opinion and constructive feedback. Thank you very much for your support.

Event*
Contact person*
Function date*


SALES & EVENTS DEPARTMENT

  1. How would you judge the handling of your inquiry (telephone, e-mail correspondence)?
  2. Were the offers and contracts you were sent complete and up to your expectations?
  3. How was your group looked after during the event?

TRAVELLING TO ST. MORITZ & ARRIVAL AT BADRUTT’S PALACE HOTEL

  1. How would you rate the ease of travelling to St. Moritz?
  2. How quick and efficient was your group’s arrival process (check-in, bag-pull)?

GUEST ROOMS

  1. How would you judge the general impression of our guest rooms?
  2. How would you judge our guest room amenities?
  3. How would you rate the technology in our guest rooms?

MEETING FACILITIES

  1. What is your rating of your meeting room’s set-up?
  2. What was your impression of the technical equipment?
  3. Overall impression of meeting rooms/facilities

FOOD AND BEVERAGE SERVICES

  1. Please evaluate the quality of food and service in relation to your meeting and/or function:
    Restaurants in-house Quality of food
     Presentation of food
     Quality of service
     
    Chesa Veglia Quality of food
     Presentation of food
     Quality of Service
     
    Tea & coffee breaks Quality of food & beverages
     Presentation of food & beverages
     Quality of Service
     
  2. Please suggest any ways in which we can improve our food and beverage service:

PALACE WELLNESS & LEISURE ACTIVITIES

  1. How would you rate your impression of our Palace Wellness?
  2. Please rate the facilities of our Palace Wellness.
  3. Please rate the treatments bookable in our Palace Wellness.
  4. Please rate the overall service you received at the Palace Wellness.
  5. How do you judge the overall offer of leisure activities at the Badrutt’s Palace Hotel?

SERVICE & FRIENDLINESS AT THE BADRUTT’S PALACE HOTEL

  1. How would you judge the friendliness of our employees?
  2. How would you rate the helpfulness of our employees?

SERVICE PROVIDED BY OUR PARTNERS (e.g. DMCs, transfers, etc)

  1. If applicable, please rate the service provided by our partners

OVERALL RATING

  1. How would you rate the overall product and level of services you received?
  2. Will you be rather using the Badrutt’s Palace Hotel for summer or winter events?
  3. What is the likelihood that you will propose the Badrutt’s Palace Hotel to other clients/colleagues?

GENERAL COMMENTS OR SUGGESTIONS

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