After finishing my studies in Portugal I had to leave my country and my family because there is so little work there, and I really wanted to gain experience working abroad. Switzerland was a dream destination for me and I was over the moon when I was accepted by Badrutt’s Palace Hotel to work as a chamber maid.
I started in Badrutt’s Palace as a chamber maid and at the beginning I didn’t find it very easy to settle in. However my hard work and learning new languages paid off and I was promoted to Floor Supervisor. I also managed to complete a Progresso advanced learning and now I work in the laundry as Junior Laundry Supervisor and I am gaining more new experiences. I am really happy to have this opportunity because I can take on more responsibility in this position and broaden my experience.
My goal is to improve in my role every day and to lead my department to the best of my abilities.
I absolutely wanted to live and work in Switzerland so I sent my application directly to the personnel department at Badrutt’s Palace Hotel. I was very lucky to be offered a job straight away and in my first two years at the hotel I was a dishwasher.
I worked for two years washing dishes when I had the chance to help my colleagues in the kitchen. In the kitchen I was responsible for preparing the salads before I trained to become chef for the staff cantine. I have been doing this job now for over 10 years and I love it.
Goals are better reached by being part of a united team which works well together.
That is my personal goal.
When I graduated from hotel school in Italy my aunt recommended I apply to the 5 star hotels in St. Moritz. Just when I had almost lost hope of getting a job I heard from Badrutt’s Palace Hotel and they offered me the position of Commis de Rang in Le Grand Hall.
My first day in Badrutt’ s Palace Hotel was as Commis de Rang in Le Grand Hall on 17 December 2010. Then I was first promoted to Demi-Chef de Rang and then to Chef de Rang. Through the Palace network I was able to work a summer in Zurich and while there I improved my German. Then I had the chance to become part of Andreas Caminada’s IGNIV team. The Palace enabled me to undertake further training at the Academy of Hotel Excellence and work experience last Spring in Japan. Now I am Restaurant Manager in IGNIV and thanks to the hotel’s faith in me I can now work the summer in Schloss Schauenstein with Andreas Caminada and the winter in St. Moritz.
My goals for the future are: continue to do what I enjoy doing. Working with a variety of people, recommending a good wine, taking guests’ orders and processing them quickly and having an enjoyable time with guests and colleagues.
I had always wanted to work in a large prestigious hotel known for its hospitality and impeccable service. Badrutt’s Palace Hotel was my first choice and I was extremely happy
to start working here as a chamber maid.
On my first day at work I was both nervous and excited, two emotions which proved very useful. By being open and alert enabled me to learn fast and learn more than I ever imagined. It very soon became clear that chamber maid work is far more than just cleaning: it is about having an eye for detail, understanding and anticipating the guests’ needs. Working for a company which offers training and promotion opportunities encouraged me to plan my future. After completing a Progresso course I am now Floor Supervisor and I have discovered a job in which I am happy and satisfied and which I enjoy doing.
My career goal is to keep developing myself and improving my language skills. I also want to gain more experience in the hotel industry and to perfect my guest relations skills.